Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
了解我們的退款政策，讓您的購物體驗更安心。
我們提供清晰的退款流程，確保您在需要時能夠輕鬆退貨，保障您的權益。
✓ 透明的退款流程，讓您無後顧之憂。
✓ 保護您的消費權益，讓您購物更放心。
退款政策
我們的退款政策旨在保護消費者的權益，確保每位顧客在購買後都能感受到滿意。如果您對所購買的產品不滿意，您可以在收到商品後的30天內申請退款。請確保商品未使用且保持原包裝，以便我們能夠順利處理您的退款請求。
退款政策要點
- 顧客在收到商品後30天內可申請退款，需保持商品未使用。
- 退款處理時間為收到申請後的7個工作日內完成。
- 如有任何問題，請聯繫我們的客服團隊以獲取協助。
我們重視每位顧客的滿意度，因此我們的退款政策不僅僅是遵循法律規定，更是我們對顧客的承諾。若您在購買過程中遇到任何困難，請隨時與我們聯繫，我們將竭誠為您服務。
感謝您選擇我們的產品，我們期待為您提供最佳的購物體驗。如果您對退款政策有任何疑問，請隨時查閱我們的網站或聯繫客服。